IRS office guide
How to schedule an IRS appointment
Walk through booking an IRS Taxpayer Assistance Center appointment step by step: the number to call, why you cannot book online, what to say, and how to reschedule.
You cannot book online, only by phone
Lots of people search for a way to make an IRS appointment online, so it is worth saying plainly: there is no online self-scheduling for Taxpayer Assistance Center visits. Every appointment is booked over the phone. The one number you need is 844-545-5640, open Monday to Friday, 7 a.m. to 7 p.m. local time.
Before you spend time on a visit, it is worth checking whether you need one at all. Payments, payment plans, transcripts, refund status, and account access all live at IRS.gov and are usually faster than driving to an office.
How to schedule the appointment
- Find the office you want to visit and check its page for lunch closures or temporary notes that could affect your day.
- Call 844-545-5640. Have your ZIP code ready so the representative can match you to the right office.
- Explain the tax issue in one sentence. If you are answering an IRS letter, read the notice number from the top or bottom corner.
- Ask whether that office can handle your issue in person, since some services are only at certain offices.
- Confirm the date, the arrival time, and the exact documents to bring. Write them down before you hang up.
Find the office to book
Sort Taxpayer Assistance Centers by distance, then open an office page to check its hours and notes before you call.
IRS offices near you
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What to ask on the call
- Does my issue need identity verification, and do I have to bring a second ID?
- Do I need original documents, or are copies fine?
- Does this office handle my issue, or should I go to a different one?
- Is there anything I can finish online or by phone instead of coming in?
Rescheduling or canceling
Use the same number, 844-545-5640, to change or cancel an appointment. Call as early as you can. If you know you cannot make it, canceling frees the slot, which helps you rebook sooner and helps the next person in line. If you are running late, note that the IRS may cancel your appointment if you arrive more than 15 minutes past your time.
On the day of your visit
Plan to arrive a few minutes early, since offices sit inside federal buildings with security screening at the door. Leave food, drinks, cameras, and any weapons at home, because they are not allowed inside. Silence your phone once you are called. Bring every document on the list the representative gave you, plus a photo ID, so you are not sent home to gather paperwork.
Find your local IRS office first
Closure notes, limited hours, and the exact services differ from one office to the next. Look up your Taxpayer Assistance Center on the list of IRS offices by state before you call, so you confirm the details for the location you actually plan to visit. The directory covers 329 active offices.
Official IRS sources
Common questions
- What number do I call for an IRS appointment?
- Call 844-545-5640 to schedule an appointment at an IRS Taxpayer Assistance Center. The line is open Monday to Friday, 7 a.m. to 7 p.m. local time.
- Can I make an IRS appointment online?
- No. The IRS does not offer online self-scheduling for Taxpayer Assistance Center visits. You have to call 844-545-5640 to book, change, or cancel an appointment.
- How do I reschedule or cancel an IRS appointment?
- Call the same number, 844-545-5640, as early as you can. If you cannot keep an appointment, canceling frees the slot and makes it easier to rebook.
- Do I even need to visit an office?
- Often not. Payments, payment plans, transcripts, refund status, and account access are available at IRS.gov, which is usually faster than an in-person visit.